Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 780-433-0300 within 48 hours of receipt of order with details of the products and defect/damage.

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size, Any additional charges will be the resonsibility of the client, Item must be in resaleable condition.

e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

After 5 business days, all exchanges will incur a 15% restocking fee.

Seasonal items are not eligible for exchange or refund.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

Any pet food shipped to home cannot be returned or refunded as we consider the product compromised once it has left our possesion.

All inquiries regarding returns and/or exchange can be directed to Ambleside Vet Hospital at 780-433-0300.